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Cross-border e-commerce service platform for global users

Jumia Group's largest online fashion e-commerce platform and South Africa's number one online fashion platform.

An online e-commerce platform based on the Internet auction model in South Africa.

Nigeria's most visited e-commerce platform

Central Africa's largest "KiKUU, Central Africa's largest online service platform", KiKUU is Africa's leading cross-border e-commerce platform, headquartered in Hangzhou. The company has an independent logistics supply chain and a larger domestic e-commerce warehousing capacity, and has created a new cross-border e-commerce business model in Africa through online client marketing. Founded in 2015, Jiku is dedicated to helping Chinese sellers conduct B2B and B2C business for Africa. At present, the company has established logistics and distribution centers in many countries, including Ghana, South Africa, Uganda, Tanzania, Cameroon, Rwanda, DRC, Congo (Brazzaville), Nigeria, Cote d'Ivoire, Senegal, Ethiopia, Gabon, etc., and provides local currency collection and cross-border payback services. Service Advantage: Business Guarantee: We have stable, reliable and low-priced logistics trunk lines, and provide inexpensive and high-quality "last-mile" delivery services through our own logistics warehouse and distribution team. The company's core team members come from Alibaba and Jingdong, with rich experience in the e-commerce industry, to ensure the stable and rapid development of the business. Cross-border stores: one-click release of goods, covering 16 countries at the same time, Chinese system is easy to operate. High-quality logistics services: We provide special air transportation lines between China and Africa and our own local logistics team in Africa, providing reliable "last-mile" delivery solutions for each parcel. Flexible Settlement Cycle: Adopting real-time settlement mode, order settlement can be completed 48 hours after receiving shipment from Guangzhou warehouse, which alleviates merchants' payback problems in cross-border e-commerce.FBK Store: Self-built overseas warehouses covering 7 countries, including Ghana, Tanzania, Uganda, Cameroon, DRC, Rwanda, and Senegal, and providing overseas merchants with substitute shipment services. Logistics coverage: covering 29 countries in Central Africa, with self-built distribution centers, providing local collection, dispatch and overseas warehousing services. Safe Payment: With hundreds of millions of acquiring scale and millions of acquiring pens, we adopt famous third party payment organizations to ensure the safety and stability of payment. Marketing support:Combining the local offline media resources and online resources in Africa, we carry out all-round marketing promotion. A team of professional optimizers provides customized enterprise solutions and transparent and open data. Merchant Growth Program:Tibco also offers a merchant growth program that provides new merchants with traffic resources, training courses, and support strategies to help them increase their transaction volume and revenue as quickly as possible. Exclusive services: The company also provides exclusive services, equipping merchants with operation service specialists to provide fast and efficient help and guidance. Entry requirements: 1. personal and business qualifications can be entered; 2. not limited to commodity categories, inexpensive can be; 3. cross-border platform sales experience, priority entry; 4. own or cooperate with factories, timely delivery; Entry process: 1. registration and certification 2. platform audit 3. create a store and again the platform audit 4. the whole process usually takes 3-6 working days Development stage: 2015: KiKUU 1.0 on line, Central Africa online platform, open the whole chain; 2016: open 6 countries site, set up logistics system, realize the last kilometer delivery overseas; 2017: open Guangzhou collection and forwarding warehouse, overseas market, customer service and logistics team, Black Friday month year-on-year growth of 500%; 2018: the number of registered users exceeded 2 million, GMV year-on-year growth of 5 times, Ghana and Tanzania to establish overseas warehouses; 2019: the number of registered users exceeded 5 million, 10 million parcels were delivered throughout the year, and full delivery was realized in many countries; 2020: the number of registered users exceeded 10 million, 16 country sites were opened, and overseas warehouses were opened in 7 countries; it was awarded the title of Zhejiang cross-border e-commerce overseas cooperation site and national high-tech enterprise; 2021: the number of registered users exceeded In 2021: the number of registered users exceeds 10 million, and 18 million parcels will be delivered annually. Merchant problem feedback process: First, the problem feedback center entrance two, click on the new problem three, start feedback problem, select the appropriate problem type and problem content, fill in the description, upload pictures Problem types: cancel the order select order problems; logistics-related select logistics problems (such as the warehouse did not receive the pieces, no master pieces and abnormal pieces claimed, the order of the commodity weight-related, order logistics status abnormalities, etc.); modify bank Information, payment problems select financial issues; after-sales questions select after-sales issues; commodity audit, commodity modification of goods store to select commodity issues; no relevant types of problems to select other issues (such as epidemics overtime fines for reasons of return) Note: Attachment function, if the problem is described more than one, can be organized in the table to upload attachments. Fourth, click submit, complete the problem feedback fifth, view the problem that has been feedback to resolve the status of select all, check off the option to view only the unanswered. Frequently Asked Questions: 1. What are the requirements for filling in bank information? When filling in the bank information, you need to fill in the correct bank and branch information. (**Bank **Branch) 2. How to modify the payee information? If you need to modify the payee, and the payee is not the same as the registrant, you need to provide the original letter of attorney for the receipt of funds and a copy of the ID card of both parties, and the platform will process the change of the payee account within 1-3 working days after receiving the information. (The power of attorney is attached.) 3.After registering the account information, you can't automatically jump to the second step to fill in the merchant information, and when you re-register, it shows that the mailbox already exists? Login to https://seller.kikuu.com/点击商家登录, fill in the registered e-mail (user name) and password to login for the second step to fill in the merchant information. Functional HighlightsMany ProductsGlobal DeliverySecure PaymentRest assured shoppingOnline ChatMillions of products to choose from, continuous promotionsPersonalized products. Online Service Platform

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