KiKUU
Central Africa's Largest "KiKUU, Central Africa's Largest Online Service Platform", KiKUU (KiKUU) is Africa's leading cross-border e-commerce platform, headquartered in Hangzhou.
The company has an independent logistics supply chain and a larger domestic e-commerce warehousing capacity, and has created a new cross-border e-commerce business model in Africa through online client marketing.
Founded in 2015, Jiku is dedicated to helping Chinese sellers conduct B2B and B2C business for Africa. Currently, the company has set up logistics and distribution centers in many countries, including Ghana, South Africa, Uganda, Tanzania, Cameroon, Rwanda, DRC, Congo (Brazzaville), Nigeria, Côte d'Ivoire, Senegal, Ethiopia, Gabon, etc., as well as providing local currency collection and cross-border payback services.
Service Advantage:
Business security: We have stable, reliable and inexpensive logistics trunk lines, and provide inexpensive and quality "last-mile" delivery services through our own logistics warehouse and distribution team. The company's core team members come from Alibaba and Jingdong, with rich experience in the e-commerce industry, to provide a guarantee for the stable and rapid development of the business.
Cross-border stores: one-click publishing goods, covering 16 countries at the same time, Chinese system is easy to operate.
High-quality logistics services: Providing special air transportation lines in China and Africa and building our own local logistics team in Africa, we provide reliable "last kilometer" delivery solutions for each parcel.
Flexible Settlement Cycle: Adopting real-time settlement mode, the settlement of orders can be completed 48 hours after the receipt of shipment in Guangzhou warehouse, which eases the difficulties of merchants in cross-border e-commerce payback.
FBK stores: self-built overseas warehouses covering 7 countries including Ghana, Tanzania, Uganda, Cameroon, DRC, Rwanda and Senegal, providing overseas merchants with substitute shipment services.
Logistics coverage: covering 29 countries in Central Africa, with self-built distribution centers, providing local collection, dispatch and overseas warehousing services.
Safe Payment: With hundreds of millions of acquiring scale and millions of acquiring pens, we adopt well-known third-party payment institutions to ensure the safety and stability of payment.
Marketing support:Combining local offline media resources and online resources in Africa, we carry out all-round marketing promotion. A team of professional optimizers provides customized enterprise solutions and transparent and open data.
Merchant Growth Program:Tibco also offers a merchant growth program that provides new merchants with traffic resources, training courses, and support strategies to help them increase their transaction volume and revenue as quickly as possible.
Exclusive services: The company also provides exclusive services, equipping merchants with operation service specialists to provide fast and efficient help and guidance.
Entry Requirements:
1. Both personal and business qualifications are eligible for entry;
2. Not limited to the category of goods, good value for money can be;
3.have cross-border platform sales experience, preferred entry;
4.Own or cooperate with factories, timely delivery;
Entry Process:
1.Registration and authentication
2.Platform Audit
3.Create store and platform audit again
4. The whole process usually takes 3-6 working days
Stages of development:
2015: KiKUU 1.0 went live, a non-mainline platform to open up the whole chain;
2016: open 6 countries site, set up logistics system, realize overseas last kilometer delivery;
2017: opening Guangzhou collection and forwarding warehouse, overseas markets, customer service and logistics team, Black Friday month-on-month growth of 500%;
2018: the number of registered users exceeded 2 million, GMV increased 5 times year-on-year, and overseas warehouses were established in Ghana and Tanzania;
2019: the number of registered users exceeded 5 million, 10 million parcels were delivered throughout the year, and full delivery was realized in many countries;
2020: the number of registered users breaks through 10 million, opening 16 country sites and overseas warehouses in 7 countries; honored with the title of cross-border e-commerce overseas cooperation site in Zhejiang Province and national high-tech enterprise;
2021: the number of registered users exceeds 10 million, and 18 million parcels are delivered annually.
Merchant issue feedback process:
I. Problem feedback center entrance
II. Click on New Issue
Third, start the feedback problem, select the corresponding problem type and problem content, fill in the description, upload pictures
Problem types: cancel the order to select the order problem; logistics-related selection of logistics issues (such as the warehouse did not receive the pieces, no master pieces and abnormal pieces to claim, order commodity weight-related, order logistics status abnormalities, etc.); modify the bank information, payment problems to select financial issues; after-sales questionable selection of after-sales issues; commodity audit, commodity modification of the laying of goods to select the commodity problem; no relevant problem types to select other issues (such as) Epidemic reasons overtime penalty return)
Note: Attachment function, if there are many problem descriptions, you can organize in the form to upload the attachment.
IV. Click submit to complete the issue feedback
V. Viewing the issues that have been fed back
Resolve the status of selecting all, check off the option to view only the unanswered.
Frequently Asked Questions:
1. What are the requirements for filling in bank information?
When you fill in the bank information, you need to fill in the correct bank and branch information. (**Bank **Branch)
2. How to modify the payee information?
If you need to modify the payee, and the payee is not the same as the registrant, you need to provide the original letter of attorney for the payee and a copy of the ID card of both parties, and the platform will process the change of the payee's account number within 1-3 working days after receiving the information. (The power of attorney is attached)
3. After registering the account information, I can't automatically jump to the second step to fill in the merchant information, and when I re-register, it shows that the mailbox already exists.
Login to https://seller.kikuu.com/点击商家登录, fill in the registered e-mail (user name) and password to login for the second step to fill in the merchant information.
Function Highlights
Numerous products
Global Delivery
Secure Payment
Shop with confidence
Online Chat
Millions of products to choose from, continuous promotion of personalized products. Online Service Platform
简体中文 
Gan Gongwang Anbei 36070002000003
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